Terms built for connected operations.

1. Acceptance of Terms

You accept these Terms when you access or use our websites or services, create an account, submit an order, sign an Order Form, select a checkbox indicating acceptance, make a payment, or otherwise affirmatively agree to them.

If you do not agree to these Terms, do not access or use the services.

Your purchase or use of paid services may also require acceptance of an Order Form. Website access alone does not modify the pricing, term, scope or cancellation provisions stated in an applicable Order Form.

2. Eligibility and Authority

You must be at least 18 years old and legally capable of entering into a binding agreement.

If you accept these Terms for a company or other organization, you represent that you have authority to bind that organization. In that case, “you” and “Client” refer to the organization and its authorized users.

3. CampaignAI Services

CampaignAI provides managed technology and revenue-operation services that may include:

• Customer relationship management and pipelines;
• AI receptionist and conversational AI services;
• Telephone, voicemail, call routing and missed-call recovery;
• Call recording, transcription and conversation summaries;
• Text-message and email automation;
• Website chat and social messaging;
• Appointment scheduling and reminders;
• Lead qualification, routing and follow-up;
• Review and reputation workflows;
• Landing pages, forms, funnels and calendars;
• Marketing attribution and campaign analytics;
• QR-code, direct-mail and event-response tracking;
• Data imports, integrations and workflow configuration;
• Campaign strategy and managed services;
• Print and campaign-production coordination; and
• Related consulting, support and implementation services.

The exact services, deliverables, limits, assumptions and schedule are described in the applicable Order Form.

4. Order Forms and Order of Priority

Each Order Form may specify pricing, implementation fees, service levels, usage allowances, contract length, renewal terms, cancellation requirements, deliverables and other commercial terms.

If these Terms conflict with an Order Form, the documents control in this order:

• A mutually signed amendment;
• The applicable Order Form or statement of work;
• These Terms; and
• Any general website description or marketing material.

Marketing pages, demonstrations, estimates and sales discussions do not change an Order Form unless the change is confirmed in writing by CampaignAI.

5. Accounts, Credentials and Security

You agree to provide accurate, complete and current account, billing and contact information.

You are responsible for:

• Protecting usernames, passwords and authentication methods;
• Limiting account access to authorized personnel;
• All activity conducted through your account;
• Removing access for former employees and contractors;
• Maintaining secure devices and networks; and
• Promptly notifying CampaignAI of suspected unauthorized access.

CampaignAI may rely on instructions received from an authorized account user unless we have reason to believe the instruction is unauthorized or unlawful.

6. Fees, Billing and Payment

You agree to pay all fees and charges stated in the applicable Order Form, checkout page or invoice.

Unless an Order Form states otherwise:

• Implementation and setup fees are due before work begins;
• Recurring service fees are billed in advance;
• Usage and pass-through charges may be billed in arrears;
• Invoices are due upon receipt;
• Fees are stated in U.S. dollars;
• Taxes are additional unless expressly included; and
• You authorize CampaignAI and its payment processor to charge the approved payment method.

You must notify CampaignAI of a good-faith billing dispute within 15 days after the charge or invoice date. Failure to provide timely notice does not waive rights that cannot legally be waived.

Late or failed payments may result in restricted service, suspension, collection activity or termination. You are responsible for reasonable collection costs to the extent permitted by law.

7. Subscriptions, Renewal and Cancellation

The initial term and renewal structure of a paid service are stated in the applicable Order Form.

If an Order Form provides for automatic renewal, the subscription will renew for the stated renewal period unless either party gives cancellation or non-renewal notice in the manner and by the deadline specified in that Order Form.

Before you enroll in an automatically renewing service, CampaignAI will present the material pricing, renewal and cancellation terms through the Order Form, checkout process or another written disclosure.

Cancellation requests may be submitted by emailing [email protected]. A cancellation is effective only when confirmed by CampaignAI or otherwise processed according to the applicable Order Form.

Cancellation stops future renewal charges after the effective cancellation date. It does not automatically eliminate fees already earned, amounts already due, usage charges, pass-through costs or commitments stated in an Order Form.

8. Implementation, Scope and Change Requests

Implementation may include discovery, configuration, data import, workflow design, AI-agent setup, prompt development, telephone provisioning, messaging registration, calendar setup, domain or email configuration, integration work, testing and training.

Implementation dates are estimates and may depend on Client approvals, credentials, content, account access, carrier review, platform review, third-party response times and other dependencies.

You agree to provide timely information, approvals, access and materials. Delays caused by missing Client information or approvals may change the schedule without reducing fees.

Requests outside the agreed scope may require a separate estimate, change order, additional fee or revised timeline.

9. Usage and Third-Party Charges

Certain services may generate variable or pass-through charges, including:

• Telephone numbers and call minutes;
• Text and multimedia messages;
• Email delivery;
• Artificial-intelligence usage;
• Verification, registration or carrier fees;
• Domains, email accounts or hosting;
• Advertising spend;
• Postage, printing, shipping and fulfillment;
• Premium integrations or applications; and
• Other third-party services selected or used by Client.

Usage rates and third-party costs may change when providers, carriers or platforms change their rates. CampaignAI may pass through those changes after reasonable notice when practical.

Unless an Order Form expressly says otherwise, unused usage allowances do not roll over, and Client is responsible for usage incurred through its account.

10. Refunds, Credits and Chargebacks

Except where required by law or expressly stated in an Order Form, all fees are nonrefundable once earned or incurred.

Unless an Order Form states otherwise:

• Implementation and setup fees are nonrefundable after work begins;
• Recurring fees are not prorated for partial billing periods;
• Usage, carrier, registration, advertising, postage, production and other third-party costs are nonrefundable once incurred;
• Custom work and custom-produced items are nonreturnable; and
• Service credits, if any, are the exclusive remedy for an approved service-level claim.

Before initiating a payment dispute or chargeback, you agree to contact CampaignAI and make a reasonable effort to resolve the issue. This does not limit rights that cannot legally be waived.

11. Client Responsibilities

Client is responsible for its business, offers, products, services, customer relationships, personnel, sales process and legal compliance.

Client agrees to:

• Provide accurate information and lawful instructions;
• Review and approve scripts, workflows, offers, forms, messages and AI behavior;
• Maintain proof of required consent and authorization;
• Use accurate sender, caller and business identification;
• Honor opt-outs, privacy requests and do-not-contact requests;
• Provide legally required disclosures and notices;
• Secure all rights needed for uploaded data, artwork and content;
• Monitor important AI-assisted communications and decisions;
• Train authorized users on appropriate system use;
• Maintain required business licenses and professional approvals; and
• Promptly notify CampaignAI of suspected misuse or compliance concerns.

CampaignAI may provide configuration guidance, but Client remains responsible for determining whether its use of the services is appropriate and lawful.

12. Acceptable Use

You may not use CampaignAI services to:

• Violate any law, regulation, court order or third-party right;
• Send unlawful, unsolicited, deceptive or abusive communications;
• Use purchased, scraped or unlawfully obtained contact lists;
• Misrepresent identity, affiliation, products, pricing or consent;
• Harass, threaten, discriminate against or exploit another person;
• Transmit malware, malicious code or harmful content;
• Attempt unauthorized access to systems, data or accounts;
• Interfere with service integrity, security or availability;
• Conduct fraud, phishing, impersonation or deceptive lead generation;
• Promote illegal goods, services or activities;
• Use the services for emergency dispatch or life-safety communications;
• Reverse engineer, copy or resell protected CampaignAI technology except as authorized; or
• Cause CampaignAI, its providers, carriers or other clients to face legal, security, deliverability or reputational risk.

CampaignAI may impose additional use restrictions required by carriers, platform providers, payment processors or applicable law.

13. Communications and Marketing Compliance

Client is responsible for obtaining and documenting all consent and authorization required for calls, texts, emails, recorded messages, artificial or prerecorded voice, automated communications and marketing campaigns.

Client must comply with applicable federal, state and local laws, carrier rules, platform policies and industry standards, including rules relating to:

• Telephone and text-message consent;
• Do-not-call and opt-out requests;
• Email identification and unsubscribe requirements;
• Call recording and monitoring notices;
• Advertising and promotional claims;
• Consumer privacy and data security;
• Regulated industries and sensitive information; and
• Sender registration, identity verification and messaging campaigns.

CampaignAI may reject, modify, pause or terminate communications that create compliance, carrier, security, deliverability or platform risk.

14. CampaignAI SMS Terms

CampaignAI Alerts may provide inquiry responses, appointment confirmations, reminders, account notices, customer-service messages, follow-up communications and promotional messages where consent has been provided.

After an opt-out request, one final confirmation message may be sent. A user who later wishes to receive messages again may provide new consent or initiate a new request.

Mobile information and text-message consent will be handled as described in the CampaignAI Privacy Policy.

Client-operated messaging programs may have separate program names, disclosures, privacy policies and terms established by the Client.

15. Telephone Calls, Recording and Transcription

CampaignAI services may record, monitor, transcribe, summarize, classify or analyze telephone calls and voice messages.

Client is responsible for determining and implementing all notices, announcements and consent procedures required for its calls and jurisdictions.

CampaignAI may provide technical settings or sample language, but does not guarantee that any configuration or script satisfies every applicable recording or consent law.

16. Artificial Intelligence Services

CampaignAI services may use artificial intelligence to answer questions, route inquiries, collect information, schedule appointments, draft responses, summarize conversations, assign classifications and recommend actions.

You acknowledge that AI outputs can be incomplete, inaccurate, delayed, unavailable, inappropriate or inconsistent.

You agree that:

• Important AI outputs should be reviewed by a qualified person;
• AI is not a substitute for legal, medical, tax, financial or other licensed professional advice;
• AI services are not emergency or life-safety systems;
• Client is responsible for approved scripts, knowledge sources, instructions and escalation rules;
• Client is responsible for decisions made using AI-generated information; and
• Third-party AI models, capabilities, pricing and behavior may change.

CampaignAI may adjust prompts, workflows, models or providers to improve performance, safety, reliability or cost, provided the essential service remains materially consistent with the Order Form.

17. No Guarantee of Marketing or Business Results

CampaignAI does not guarantee leads, calls, appointments, sales, revenue, savings, search rankings, advertising performance, deliverability, response rates, close rates, customer retention, return on investment or any other specific result.

Results depend on factors outside CampaignAI’s control, including Client’s market, offer, pricing, reputation, advertising budget, data quality, response speed, sales ability, staffing, compliance, customer demand, competition and third-party platforms.

Case studies, projections, audits, examples, diagnostic estimates and demonstrations are illustrative. They are not promises of actual or future performance.

Client accepts responsibility for business decisions and for independently evaluating whether a service is suitable for its needs.

18. Client Content, Contacts and Data

“Client Content” includes data, contact lists, customer records, logos, trademarks, artwork, images, copy, recordings, scripts, documents, products, offers and other material supplied or controlled by Client.

As between the parties, Client retains ownership of Client Content. Client grants CampaignAI a limited, nonexclusive license to host, copy, transmit, modify, format and process Client Content as reasonably necessary to provide, secure and improve the contracted services.

Client represents that it has all rights, permissions and lawful bases needed for CampaignAI to process Client Content as instructed.

CampaignAI may create aggregate or de-identified information that does not reasonably identify Client or an individual and may use it for analytics, security, service improvement and business operations.

19. Intellectual Property

CampaignAI and its licensors retain all rights in CampaignAI technology, software, templates, system architecture, workflows, prompts, methods, designs, documentation, training materials, branding and preexisting intellectual property.

Subject to payment and compliance with these Terms, CampaignAI grants Client a limited, nonexclusive, nontransferable, non-sublicensable right to use the contracted services during the applicable term for Client’s internal business purposes.

Unless an Order Form expressly states otherwise, configuration, customization or integration work does not transfer ownership of CampaignAI’s underlying templates, methods, software or reusable components.

Client may not copy, reverse engineer, distribute, resell, license, publish or create derivative commercial products from CampaignAI protected materials except as expressly authorized in writing.

If Client provides feedback or suggestions, CampaignAI may use them without restriction or obligation, provided CampaignAI does not disclose Client’s confidential information.

20. Confidentiality

Each party may receive nonpublic business, technical, financial, customer or operational information from the other party (“Confidential Information”).

The receiving party will use reasonable care to protect Confidential Information and will use it only to perform or receive services, exercise contractual rights, or comply with law.

Confidential Information does not include information that the receiving party can demonstrate:

• Is or becomes public without breach;
• Was lawfully known without a confidentiality obligation;
• Was received lawfully from another source; or
• Was independently developed without use of the confidential information.

Disclosure may be made to personnel, contractors and service providers who need the information and are subject to appropriate confidentiality duties, or when required by law.

21. Privacy and Data Protection

CampaignAI’s handling of personal information is described in the CampaignAI Privacy Policy.

When CampaignAI processes personal information on Client’s behalf, Client determines the purposes and lawful basis for that processing unless otherwise agreed.

If a separate data-processing agreement is legally required, the parties will work in good faith to execute an appropriate agreement.

Client must not submit protected health information, regulated financial information or other specially regulated information unless the parties have entered into a written agreement covering the relevant legal and security requirements.

22. Campaign Production and Custom Printed Products

CampaignAI may coordinate custom printing, direct mail, signage, promotional products or other campaign production directly or through third-party production partners.

Artwork and Approval

Client is responsible for reviewing and approving artwork, spelling, numbers, dates, addresses, QR codes, legal disclosures, dimensions, quantities and production specifications before production.

Approval authorizes production. CampaignAI is not responsible for errors present in Client-supplied or Client-approved material.

Color, Cutting and Quantity

Reasonable variations in color, coatings, material, cutting, finishing, registration and quantity may occur within normal commercial production tolerances. Screen colors and digital proofs may differ from final physical output.

Production and Delivery

Production-completion and delivery dates are estimates unless a written guarantee expressly says otherwise. CampaignAI is not responsible for delays caused by carriers, weather, supply shortages, equipment failures, incorrect addresses, regulatory review, Client changes or events outside reasonable control.

Claims and Remedies

Custom-produced items are not returnable for preference changes. Claims for manufacturing defects, shortages or shipping damage must be reported in writing within five business days after delivery and must include photographs, packaging information and other reasonable documentation.

CampaignAI or the production provider may inspect the claim and, when appropriate, repair, replace, reprint, issue a proportional credit or provide another reasonable remedy. Unless required by law, the approved remedy is the exclusive remedy for a production claim.

Mailing

Postage, list preparation, addressing, delivery standards and postal acceptance are subject to postal rules and third-party performance. CampaignAI does not guarantee a particular delivery date, response rate or recipient action.

23. Third-Party Platforms and Services

CampaignAI relies on third-party providers for functions such as CRM infrastructure, telephone numbers, calls, text messages, email, artificial intelligence, hosting, domains, calendars, social platforms, payments, analytics, printing, mailing and shipping.

Client’s use of a third-party service may be governed by that provider’s terms and privacy policy. Client is responsible for maintaining required third-party accounts, permissions and credentials.

CampaignAI is not responsible for third-party outages, filtering, delivery failures, account restrictions, policy changes, security events, price changes or service discontinuation outside CampaignAI’s reasonable control.

CampaignAI may replace a third-party provider when reasonably necessary to continue or improve the service.

24. Availability, Maintenance and Service Changes

CampaignAI works to provide reliable services but does not promise uninterrupted or error-free availability.

Services may be unavailable due to maintenance, updates, outages, carrier conditions, internet failures, provider incidents, security concerns, legal requirements or events outside reasonable control.

CampaignAI may modify service features to improve security, reliability, compliance, usability or performance. If a change materially reduces a core paid service, CampaignAI will use reasonable efforts to provide notice and an appropriate remedy.

25. Suspension

CampaignAI may suspend or restrict services when reasonably necessary because of:

• Nonpayment or failed payment;
• Suspected fraud, abuse or security risk;
• Illegal or prohibited use;
• Carrier, provider or platform requirements;
• Excessive complaint, opt-out or delivery-failure rates;
• Threats to service integrity or other users;
• Failure to complete required verification or registration;
• Violation of these Terms or an Order Form; or
• A lawful government or court request.

When practical, CampaignAI will provide notice and an opportunity to cure. Immediate suspension may occur when necessary to prevent harm, legal exposure or service disruption.

26. Termination and Effect of Termination

Either party may terminate as permitted by the applicable Order Form. Either party may also terminate for a material breach that is not cured within a reasonable written cure period, unless the breach cannot be cured or immediate termination is legally permitted.

Upon termination:

• Client’s right to use the services ends;
• Outstanding fees and incurred charges become due;
• CampaignAI may disable automations, communications and account access;
• Client should export needed data before the termination date;
• Data may be deleted according to CampaignAI’s retention practices;
• Third-party accounts and assets will be handled according to ownership and provider rules; and
• Provisions intended to survive will remain effective.

Transfer or porting of telephone numbers, domains, data or other assets may require full payment, identity verification, provider approval, Client cooperation and separate fees. CampaignAI does not guarantee that every third-party asset can be transferred.

27. Warranty Disclaimers

To the fullest extent permitted by law, CampaignAI services are provided “as is” and “as available.”

CampaignAI disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, noninfringement and any warranty arising from course of dealing or usage of trade.

CampaignAI does not warrant that services will be uninterrupted, error-free, secure, compatible with every system, or that AI, communications, attribution, analytics or third-party information will always be accurate or complete.

Nothing in these Terms excludes a warranty or right that cannot legally be excluded.

28. Limitation of Liability

To the fullest extent permitted by law, CampaignAI and its owners, personnel, contractors, affiliates, licensors and service providers will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, lost data, replacement services or business interruption.

To the fullest extent permitted by law, CampaignAI’s total aggregate liability arising from or related to the services or these Terms will not exceed the fees paid by Client to CampaignAI for the affected service during the six months immediately preceding the event giving rise to the claim.

The limitations apply regardless of the legal theory and even if a remedy fails of its essential purpose, but they do not apply where prohibited by law or to liability that cannot legally be limited.

29. Indemnification

To the extent permitted by law, Client will defend, indemnify and hold harmless CampaignAI and its owners, personnel, contractors, affiliates and providers from third-party claims, damages, losses, penalties, liabilities and reasonable legal costs arising from:

• Client Content;
• Client’s products, services, offers or business practices;
• Client’s violation of law, consent requirements or third-party rights;
• Client’s communications, customer lists or marketing campaigns;
• Client’s use or misuse of the services;
• Client’s breach of these Terms or an Order Form; or
• Instructions provided by Client and implemented by CampaignAI.

CampaignAI will provide reasonable notice of an indemnified claim and reasonable cooperation at Client’s expense. Client may not settle a claim in a way that admits fault by or imposes obligations on CampaignAI without CampaignAI’s written consent.

30. Dispute Resolution and Governing Law

Before filing a formal claim, each party agrees to provide written notice describing the dispute and to make a good-faith effort to resolve it through direct discussion.

These Terms and applicable Order Forms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles.

Unless an Order Form states otherwise, the parties consent to the exclusive jurisdiction and venue of the state and federal courts serving Yavapai County, Arizona.

Either party may seek temporary or injunctive relief to protect confidential information, intellectual property, security or system integrity.

Nothing in this section prevents either party from using a qualifying small-claims process or exercising a right that cannot legally be waived.

31. Electronic Communications and Signatures

You consent to receive agreements, disclosures, invoices, notices and other records electronically at the contact information associated with your account or Order Form.

Electronic acceptance, signatures and records may be used to form and document agreements. You are responsible for maintaining a current email address and retaining copies of important records.

You may request a paper copy of an electronically provided record by contacting CampaignAI. Reasonable reproduction or delivery fees may apply where permitted.

32. Miscellaneous

Independent Contractors

The parties are independent contractors. These Terms do not create a partnership, joint venture, employment, franchise, fiduciary or agency relationship.

Assignment

Client may not assign these Terms or an Order Form without CampaignAI’s written consent. CampaignAI may assign them in connection with a merger, financing, reorganization, sale of assets or transfer of the relevant business.

Force Majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, excluding Client’s payment obligations.

Notices

Contract notices must be sent to the contact information in the Order Form and to CampaignAI at [email protected].

Entire Agreement

These Terms, the Privacy Policy, applicable Order Forms and incorporated policies form the entire agreement concerning the services and replace prior discussions concerning the same subject.

Severability

If a provision is found unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will remain effective.

No Waiver

Failure to enforce a provision is not a waiver of the right to enforce it later.

Headings

Headings are for convenience and do not limit interpretation.

Survival

Payment, intellectual property, confidentiality, disclaimers, liability, indemnification, dispute and other provisions that by their nature should survive will survive termination.

33. Changes to These Terms

CampaignAI may update these Terms to reflect service, technology, business or legal changes.

Updated Terms will be posted with a revised “Last Updated” date. Material changes affecting an active paid service will be communicated by a reasonable method when required.

Changes do not retroactively alter a signed Order Form unless the parties agree or applicable law requires otherwise.

Continued use after updated Terms become effective constitutes acceptance to the extent permitted by law.

34. Contact CampaignAI

Questions about these Terms, billing, cancellation or services may be directed to CampaignAI.